Shipping policy

SHIPPING POLICY

Last updated: November 26, 2025

Shipping Locations
We ship worldwide from our fulfillment centers. Our system automatically selects the most suitable warehouse based on your location and the products in your order to ensure the fastest delivery.

Processing Time
- Orders are processed within 2-5 business days
- You will receive a tracking number via email once your order ships
- Processing times may be longer during peak seasons (holidays, sales events)

Shipping Times
Estimated delivery times from dispatch:
- Slovenia: 5-10 business days
- European Union: 7-15 business days
- United States: 10-20 business days
- Rest of World: 15-30 business days

Please note: These are estimates and actual delivery times may vary due to customs clearance, local postal services, or unforeseen circumstances.

Shipping Costs
- Shipping cost is calculated per order (not per item)
- Multiple items in one order ship together in one package
- Shipping rates are displayed at checkout based on your location
- Free shipping may be offered on orders over a certain amount (as indicated on our website)

Tracking Your Order
- You will receive tracking information via email once your order ships
- Tracking updates are provided by the shipping carrier (USPS, Royal Mail, DPD, DHL, or other partners)
- You can track your order status through the carrier's website

Customs, Duties, and Taxes
- EU Customers: Prices include VAT where applicable
- Non-EU Customers: You may be responsible for customs duties, import taxes, and fees charged by your country
- These charges are not included in our product prices or shipping costs
- Customs policies vary by country; please check with your local customs office for details
- We are not responsible for delays caused by customs clearance

Lost or Delayed Packages
- If your package is lost or significantly delayed, please contact us at info@tonis-jewelry.com
- We will work with the carrier to locate your package or arrange a replacement
- Please allow the full estimated delivery time before reporting a package as lost

Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us
For shipping questions, please contact us at info@tonis-jewelry.com